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Delivery Policy

As soon as your order has been completed and payment received, a confirmation will be sent via email. Test kits will be dispatched by ordinary mail usually by close of business on the following day. However, bulk orders may take up to 72 hours.

Expected standard delivery times for test kits dispatched from the UK are as follows:

Destination Business Days
Europe 3-4
USA 5-9
Far East, Australia and South Africa 9-10

Standard delivery charges apply for all orders and will be calcuIated at checkout. For selected countries, FedEx International Economy or Priority shipping may be offered. Pricing for overseas shipping is calculated at checkout when you select your chosen method.

Expected FedEx delivery times (business days) are as follows:

Destination FedEx International Priority FedEx International Economy
USA/Canada Next Day 2-5
Latin America 1-2 4
Middle East and India 2 3-4
Asia 2 4-6
Africa and Oceania 2-4 3-4

Returning saliva samples:

Returning blood samples:

Your results and report will be available within approximately 10 working days from receipt by our laboratory.