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Terms of Service

INTRODUCTION

Prenetics EMEA Limited, (formerly trading as DNAfit Life Sciences Limited) with company registration No. 08834823 and registered office at Unit 2 Orpington Business Park, Faraday Way, Orpington, Kent, England, BR5 3AA together with Prenetics Group Companies. Prenetics is a UK subsidiary of the Prenetics Group, Hong Kong https://prenetics.com/

Prenetics is a Digital Preventative Health Technology Company, combining lab diagnostics and digital technology platforms to make cutting edge scientific information available.

To use any Prenetics Service, you must agree to these Terms of Service ("TOS"). This is a legal contract that affects your rights and obligations. You should read this because any use of the Service signifies your acceptance of these Terms of Service.

KEY TERMS AND DEFINITIONS

“Biological Sample” – Saliva or Blood Sample returned to our laboratory for analysis to provide your Service to you.

“Biomarker Information” - a naturally occurring molecule, gene, or characteristic by which a particular physiological process can be identified.

“Blood Sample” – blood taken from our User and returned to the laboratory for analysis of Biomarker Information.

"Consent Document" - means a specific document dedicated to obtaining the express, written and voluntary consent from a User to Process their Information.

“Prenetics Research” – IRB (Institutional Review Board) approved scientific research that Prenetics is involved with. The intent of this research is to understand the common associations between genetics and environment for research purposes. Prenetics Research only uses genetic data and information reported by the Users who have been issued with a separate Research Consent Document to share their information. Prenetics will only use this research on a de-identified basis.

"Genetic Information" – means Personal Information relating to the inherited or acquired genetic characteristics of a natural person which give unique information about the physiology or the health of that natural person and which result, in particular, from an analysis of a biological sample from the natural person in question.

"Information" - means any data received by Prenetics from Users for Purposes of providing the Services or making Our Site available, and includes Personal Information, Genetic Information, Biomarker Information and Sensitive Personal Information.

"Our Site" - means the website that Prenetics owns, located at https://www.dnafit.com/.

"Personal Information" - means any data about a Data Subject that can be used to identify the Data Subject, whether directly or indirectly, and includes data such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, and as further defined in Applicable Law.

"Privacy Policy" - means www.dnafit.com/privacy.asp, as updated from time to time.

"R&D" - scientific research and development based on the data obtained from our Users. These activities include, among others, the improvement of services, offering new services and products, and performing data analysis activities that can lead to include enhanced commercialisation with a third party.

"Registration Information" – details captured when registering for our services and/or purchasing a product for an account to be set up with personal login credentials and will be used to provide you with your chosen services. You will be asked to provide details such as name, contact details and DOB to facilitate service delivery, communicate with you and perform identity verification during inbound and outbound contact.

"Self-Reported Information" – any details shared with us by the User. It may include Personal Information, medical conditions, sports-related information, ethnicity, family history, and other information that you enter in surveys, forms or features while entering Our Site. Self-Reported Information is used in Prenetics Research where consent has been given.

"Services" - Products, services and website (including graphics, text, images and other information displayed on Our Site), DNA testing, reporting and follow up consultations with our expert teams.

"User" - means you, the person making use of Our Site and/or the Services and whose Information we Process as a result;

"User Content" - all other information provided by Users not including Genetic or Biomarker Information and Self-Reported Information. This information is distributed publicly or privately, to or through Prenetics.

"you" and "yours" - means you as the User of Our Site and/or Services to whom this TOS is applicable to, and the Data Subject for purposes of the Privacy Policy.

ACCEPTANCE OF TERMS

Your use of Prenetics Services is subject to the terms defined in these TOS. These TOS apply to any use of Prenetics Services, including:

  1. Submitting a Biological Sample for Genetic or Biomarker Information extraction and analysis.
  2. Providing a digital version of your Genetic or Biomarker Information and interpreting the analysed data and information on Our Site; and/or
  3. Registering and using a free Prenetics account to enable access to your Services.

Your use of the Services is also subject to any applicable terms, policies or rules that we may post or provide links to. This currently includes the Prenetics Privacy Policy, Consent Documents, Delivery Policy and Order Cancellation and Refund Policy. All such applicable terms, policies and rules are considered part of these TOS.

To use Prenetics’s Services, you must first agree to the TOS. You cannot use the Services if you do not accept the TOS. The TOS can be accepted by:

  1. accepting or agreeing to the TOS (this option is available through Prenetics for any Service);
  2. acknowledgment of the Consent Document; and/or
  3. continuous use of the Services. In this case, you accept and agree that Prenetics will treat your continued use of the Services as implied acceptance of the TOS from that point onward. Some of the Services (both existing and new) may be subject to additional terms and/or conditions. When you first use these services, we will bring this to your attention. The terms for such services are subject to revision or change, like the rest of the TOS. When any such changes are made, we will provide notice as described in the TOS.

PREREQUISITES

Direct-to-consumer Users who provide a Biological Sample, Genetic Information or Biomarker Information must be (a) at least 18 years of age regardless of permission from parents or guardians, and (b) lawfully able to use the Service under the laws where you reside.

THE SERVICES

The Services include access to Our Site and its personal DNA and blood testing services, which include the collection, extraction, and analysis of your Genetic or Biomarker Information, based on a Biological Sample or the electronic transmission of your Genetic or Biomarker Information from other sources at your direction. Unless stated, each new feature that is added to the current Services will be subject to the TOS. You accept and agree that the Services are provided “as is” at that point in time and are based on the current state of genetic research and technology used by Prenetics when using the Services.

Scientific research is always changing, and genetic technology is always evolving; therefore, Prenetics is always innovating to provide the best information to its Users. You agree that the Services might change from time to time without any prior notice. As part of this continuing evolution of science, you accept and agree that Prenetics might stop (permanently or temporarily) providing some Services (or features within the Services) to its Users without prior notice.

You can stop using the Services at any time. You do not need to inform Prenetics when you stop using the Services unless you request us to delete your Personal Information. By asking us to delete your data, we will close your account and terminate access to your online account. If account closure is initiated by us for any reason, then we will provide 30 (thirty) calendar days’ notice to you and may suspend access to your online account. During this time, we will continue to accept Information access requests until the closure date as notified to you. Prenetics does not have any responsibility for the use of the Services outside the TOS terms or any other terms that apply.

To make use of the Services, you must have Internet access, directly or through devices that have access to web content, and you must pay any outside service fees associated with this access. You must also provide all the equipment necessary to connect to the Internet, which includes a computer and a modem or another access device. You agree that while Prenetics does not have a set upper limit on the number of transmissions you send or receive through the Services, or the amount of storage space used for providing any Service, this fixed upper limit may be set by Prenetics at any time at its sole discretion.

For users outside the UK, when entering Our Site you may be directed to our international Prenetics or partner website. If you are not automatically redirected, you may click on the country at the top of the website and you will find a list of countries where the Prenetics service is available. The relevant services within that country will be offered and by using those services, you will agree to any alternative or additional terms and policies that may apply.

Samples must be returned to us within 6 months from the original order date. Samples received after this time will not be processed.

Blood Samples must be returned within 5 days of the test being performed otherwise the results may not be accurate due to the deterioration of the sample quality. Important note: please follow the instructions within the kit carefully as samples may not be analysed if (a) the test has clearly not been performed as per the instructions, (b) the sample has not been packaged for return as directed, (c) they are not sent directly to the nominated lab using the freepost envelope provided. Any samples received anywhere other than the lab will be securely disposed of. Under any of these circumstances you will be charged for a replacement kit.

For kits that require online activation, samples received at the returns centre without activation will be held for a maximum of 3 months before being securely destroyed. It is therefore important that instructions within the kit are followed carefully to avoid results being delayed. Under these circumstances, refunds will not be issued for destroyed samples after the 3-month retention period but will offer a free retest.

RISKS AND CONSIDERATIONS

  • Limitations of Genetic Information - Genetic Information is subject to significant limitations, and you rely on information provided by Prenetics, Prenetics’s employees, and others appearing on Our Site at your own risk.

    We receive from your Prenetics test, only a small selection of genetic variants specifically associated with wellness traits. The scientific community is still learning about genetics, and one of our goals is to contribute to this research. Additionally, many ethnic groups differ or are not included at all in many genetic studies. Similarly, some scientific studies may be based solely on research of one sex. As our services interpret Genetic Information based on published scientific studies, some of the interpretations that we provide may not be applicable. In addition, future genetic research may change how DNA is interpreted by Prenetics.

    Genetic Information provides limited insight into health and fitness. It is only one aspect of an individual’s entire health and fitness outlook and should not be assumed to be conclusive.

    Prenetics does not guarantee the effectiveness of any specific course of action, procedures, opinions, or other information that may be mentioned on Our Site. If we provide guidance on what might work for you based on Genetic and Self-Reported Information or scientific research, this is intended for research, information and educational purposes only. No medical advice is provided, and Genetic Information reported has not been clinically validated.

    Health, fitness, nutrition or wellness behaviours should not be altered solely based on the information provided by Prenetics. Referral to a healthcare professional to discuss results is recommended before acting upon data provided by Prenetics services. There are other factors, such as other (perhaps unknown) genetic markers, environmental factors and lifestyle choices, which also affect wellness traits.

    Learning about one’s Genetic Information is not for everybody. In some cases, Genetic Information may provide knowledge and information that may be unexpected or cause distress. You should consider the impact the information may have on you before using Prenetics Services.

    You should understand that as scientific research advances, additional services from Prenetics, or from a healthcare professional might be necessary to assess and understand the meaning of one’s DNA, now and in light of new scientific information. In many cases, the analysis of your Genetic Information is based on correlations between certain genetic markers and different characteristics. Genetic Information often cannot provide conclusive information about the interaction between certain genes and environmental factors, which can significantly change a particular outcome.
  • Limitations of Biomarker Information – blood results are subject to significant limitations. We analyse only a small selection of Biomarkers associated with wellness traits. The results of your blood test represent the levels of these markers at the exact time you provided your sample. Blood values can vary significantly from day to day. Biomarker Information provides limited insight into health and wellness. It is only one aspect of an individual’s health and should not be considered conclusive.
  • Incidental Findings - During the course of testing, by way of the Circle DNA test, we collect information utilising Whole Exome Sequencing rather than gene array on a large number of single nucleotide polymorphism (SNPs). As a company, we focus our analysis and reporting on information related to nutrition and fitness, that can be used by you to make changes in those areas. A subset of the SNPs we collect information on may have been associated, in some studies, to a specific phenotypic trait not related to nutrition or fitness, including associations to a specific disease or increased susceptibility to a specific disease. When, as a result of sequencing a portion of DNA, additional genetic information not related to the primary purpose of sequencing is found, that information is referred to as an incidental or secondary finding. We will not report information to you that is not related to the original purpose of our testing – i.e. nutrition and fitness - because we are not a medical company. In addition, the research on genetic associations is continually evolving, and whilst a SNP may currently be associated with a phenotypic trait, including a disease, in the future further research may disprove this link. Similarly, SNPs which are currently not associated with any disease may be in future. Finally, even if a SNP may be statistically associated with a disease state, the magnitude of its impact may be unclear, and may not be clinically significant. As such, Prenetics provides only information related to fitness and nutrition.

    For your Snapshot blood test, we only test for a pre-defined set of markers and nothing more. Therefore, we will not report on anything outside of these markers including but not limited to infectious agents, disease or of any other clinical or medical significance.
  • Sharing Genetic and Biomarker Information - Sharing Genetic and Biomarker Information with companies, family, friends or employers should be done with caution as it may be used against your best interests and in some cases, may have limited meaning today, but could have a greater meaning in the future.

    Genetic or Biomarker information shared with a healthcare provider can become part of your medical records and can potentially be accessed by third-party health care providers or insurance companies.

    Residents of the US should understand that the Genetic Information Nondiscrimination Act ("GINA") protects individuals’ Genetic Information from use by health insurance providers and employers, but does not apply to disability insurance, life insurance or long-term care insurance providers. Choosing to share Genetic Information with these insurance providers is done at your own risk and if in doubt, should be discussed with a legal professional to understand the legal protections when sharing Genetic Information before disclosure.
  • Research - The technology used by Prenetics, which is also used by the research community, has not been used for clinical testing. To speed the understanding and the applications of genetic and biomarker knowledge for clinical use, we may invite Users to voluntarily consent to participate in Prenetics Research:

    Prenetics believes that:

    1. Genetic and Biomarker Information is not the full picture of someone’s present, future or potential state of being;
    2. The understanding of Genetic and Biomarker Information is always evolving and there are still many things to discover and understand;
    3. Only a healthcare professional can assess your state of health or conditions, considering many factors, including your Genetic and/or Biomarker Information and your current symptoms;
    4. There are still unknown risks that may be discovered as research continues.
  • USER REPRESENTATIONS

    By accessing Prenetics Services, you agree to, acknowledge, and represent as follows:

    1. You understand that the information you obtain from Prenetics is not designed to diagnose, prevent, or treat any conditions or to discover the state of your health without clinical and medical information.
    2. You understand that the Prenetics Services are only for research, informational, and educational purposes and that while information provided by Prenetics might suggest a propensity towards a particular illness or health condition, or point to a possible diagnosis or treatment, it should always be confirmed and assessed by clinical and medical information and testing. Prenetics does not provide any health or medical treatment or advice.
    3. You understand that Prenetics encourages you to seek the advice of your healthcare providers or your physician if you have questions or worries regarding your Genetic or Biomarker Information. Prenetics cannot and will not provide medical advice on your results.
    4. You confirm that you are above the age of majority in the jurisdiction in which you reside if you provide a Biological Sample or if you access your Genetic or Biomarker Information.
    5. You guarantee that the Biological Sample provided belongs to the User for which results, and reporting will be generated for; and if you are agreeing to these TOS on behalf of someone else from whom you have legal authorization, you guarantee that the sample provided belongs to that person and you have legal authority to act on that person’s behalf.
    6. If you are providing your Biological Sample from a place outside the United Kingdom, you confirm that this action is not subject to any export ban or restriction in the country where you live. Please note, services to residents of France are prohibited due to restrictions according to the French Law (Article 16–1 Civil Code).
    7. You acknowledge that any Saliva Sample that you provide, and its resulting information can be transferred and/or processed outside the country where you live.
    8. It is not possible to accept Blood Samples from outside of the UK currently.
    9. You guarantee that you do not represent an insurance company and are not trying to obtain information about an insured person or an employee.
    10. You acknowledge that some information you receive can provoke strong emotions.
    11. You are responsible for all the consequences resulting from sharing your Genetic, Biomarker and Self-Reported Information with others.
    12. You understand that while we would like Users to have the freedom to share their journey, express opinion and review their experience with us, Prenetics reserves the right to remove or instruct removal without notice any public posts that are deemed in violation of the TOS.
    13. You acknowledge that all your Personal Information will be kept in Prenetics databases and will be processed as stated by the Prenetics Privacy Policy.
    14. If you request a copy of your raw DNA data, this will be sent to you by email using additional encryption. Thereafter you are responsible for storing, securing and protecting that data and your copy will no longer be protected by our strict security.
    15. You acknowledge that by providing a Biological Sample, having your Genetic and/or Biomarker Information analysed, accessing your Genetic and/or Biomarker Information, or providing information about yourself, you do not have any proprietary or other rights in any research or products that might be developed by Prenetics or its partners. You understand that you will not benefit in any way from research or from products resulting from your Genetic and/or Biomarker Information or Self-Reported Information.

You agree that you have the authority; under the laws of the jurisdiction in which you reside, to make these representations. In case you break any of these representations or breach these TOS in any manner, Prenetics has the right to terminate your account and refuse the future use of Prenetics Services and you will indemnify and hold harmless Prenetics and its affiliates against any liability or damages that may arise in case these contracts are broken.

ACCOUNT MAINTENANCE, PASSWORDS AND SECURITY OBLIGATIONS

In return for your use of Prenetics’s Services, you agree to: (a) provide accurate and current Registration Information about yourself as requested by the Services; and (b) maintain and update your Registration Information to keep it accurate and current. If you provide information that is inaccurate or not current, or if Prenetics suspects that your Registration Information is inaccurate and not current, Prenetics has the right to terminate or suspend your account and refuse any current or future use of the Service.

You are responsible for maintaining the confidentiality of your login credentials for your account, and you are responsible for all the activities that happen under your password and account. If you allow others to access Our Site through your account and password, you will indemnify Prenetics and its affiliates against any liability or costs arising from claims by other people based on the access and use of your account.

You can access personal details through your account profile, set your browser settings to determine how we track your web behaviour, opt out of direct marketing and R&D and choose when to share information on public forums, discussion boards and social media.

You agree to: (a) immediately notify Prenetics of any use of your password or account that has not been authorized; and (b) exit from your account after each session. Prenetics EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DAMAGE ARISING FROM NOT FOLLOWING THIS SECTION.

Prenetics PRIVACY STATEMENT AND DISCLOSURE OF INFORMATION

At Prenetics, we are committed to protecting User privacy. All Biological Sample test results and any Personal Information are maintained under a strict policy of confidentiality. Our Privacy Policy is applicable to all new and existing Users. To use any Prenetics service, you must agree to the Privacy Policy. You may not use the services if you do not accept as it forms part of the Terms of Service.

You will be required to acknowledge and accept the Privacy Policy when signing up to a Prenetics product and by continued access of the Prenetics Services.

The Privacy Policy may change at any time in the future. Any material changes to the policy or how we use your data will be notified either via Our Site or services, by notice posted to User accounts or by email to existing Users if appropriate. If you do not agree to any changes, you may request to discontinue use of the Prenetics Services. Please revisit your account and/or this page regularly and your continued access to or use of Our Site and/or services after effective date will mean that you agree to any changes.

Previous versions of the Privacy Policy are available on request.

Prenetics personnel can and may monitor the use of its systems and can keep copies of such monitoring.

Refer to the Privacy Policy to learn more about data protection as it relates to all your information.

LIMITED LICENSE

You acknowledge that all the User Content, publicly shown or privately communicated, is the responsibility of the author or poster of the particular User Content. This means that Prenetics is not responsible for any of the User Content posted, emailed, or uploaded through Our Site or Service.

You acknowledge that the content from the Services available to you, whether it is original content from Prenetics’s Services or sponsored Services content, is protected by copyright and intellectual property rights owned by Prenetics and/or the sponsors who provide the content (or other people or companies on their behalf). Prenetics does not grant you permission to share any of the content unless explicitly indicated. You may not modify, lease, sell, distribute or create works based on the Services content unless you have been told you can do so by Prenetics or by the content owners in a separate written contract or agreement.

USER CONDUCT – UNLAWFUL AND PROHIBITED USE

You guarantee that you will not use the Services for any unlawful or prohibited purposes. You are prohibited from using the Services in any way that could damage or impair the Services, or interfere with someone else’s use of the Services. You cannot try to or obtain any information through any ways that are not made available explicitly through the Service.

Additionally, you specifically agree to not use the Services to:

  1. upload, post or share any material that is obscene, offensive, or that is discriminatory based on race, colour, origin, sexual orientation, sex, gender, age or other status;
  2. impersonate another person, including anyone affiliated to Prenetics, or misrepresent your affiliation with someone else;
  3. add your own headers or manipulate identifiers to disguise the origin of any content that is shared through the Service;
  4. "stalk" or harass someone else;
  5. upload, post or share any content that you cannot transmit under any law;
  6. use information that you receive through the Services to try and identify or contact other customers (except when using features designed by the website to contact other Users to connect);
  7. download any files that are shared by other Users that you know you cannot legally distribute;
  8. upload, post or share any content that infringes any patent, trademark, or proprietary rights of Prenetics and other parties;
  9. harm minors in any way;
  10. advertise, buy or sell any goods or services for business purposes, unless Prenetics provides a portion of the Services specifically designed to allow you to do so;
  11. upload, post or share any unauthorized advertising, such as "junk mail" or "spam", except in those areas that are designed explicitly for such purposes and to the extent to which the law authorizes the content;
  12. upload, post or share any information that contains viruses or any other codes, files or programs used to destroy or limit the functionality of a computer or hardware equipment;
  13. use software, devices or services to interact with the Services or Prenetics’s servers unless explicitly permitted by Prenetics;
  14. engage in "framing" or simulating the function of Our Site;
  15. override, or attempt to override, security components in Prenetics’s web services;
  16. interfere or disrupt the Services, networks, or Users that are connected to the Services, or disobey any requirements, policies, or regulations of networks that are connected to the Service;
  17. violate the Terms of Service, codes of conducts, or any other applicable guidelines that apply to the area of Service or have been communicated to you by anyone from Prenetics; or
  18. violate any municipal, provincial, national or international law, or any regulations within the law.

You acknowledge and accept that you are responsible for (and that Prenetics has no responsibility to you or someone else for) any violation of your obligations under the TOS and for the consequences that the violations might have, including any damage that Prenetics might suffer. In case of any agreement violation, Prenetics has the right to suspend or terminate your account and refuse any future Service use and you will indemnify Prenetics and its affiliates against any costs or damages that might arise from the violations.

If you violate any of the terms found on this Section, or Prenetics suspects that you violated the terms on this Section, Prenetics has the right to suspend or terminate your account and refuse future use of the Services.

EXPORT CONTROL AND APPLICABLE LAWS AND REGULATIONS

You agree that you will abide by all applicable laws and regulations in your use of the Services and specifically that you will not violate any applicable export control rules. In addition, you agree that you will not do anything that would cause Prenetics to violate any such statute, regulation or rule.

INFORMATION POSTED THROUGH THE SERVICE

Prenetics will not control any of the User Content that is posted through the Service and Prenetics does not guarantee the accuracy or quality of the any User Content or other outside content not provided by Prenetics. You acknowledge that using the Services may expose you to offensive and indecent content. Under no circumstance can Prenetics be held responsible for any outside content, including errors in such content, loss, or damage as a result of the content posted or shared through the Service.

You understand that Prenetics has the right, but not the obligation, to review, modify, pre-screen or refuse any content that is available through the Services. Prenetics and its designees have the right to remove any content that is violating the TOS at Prenetics’s sole discretion. You agree to evaluate and understand all the risks associated with content use, including accuracy or usefulness of the content.

YOUR PROPERTY RIGHTS OVER MATERIAL PROVIDED TO Prenetics

  • User Content. Prenetics does not claim ownership of any User Content that you create and share with Prenetics. Unless otherwise stated, you retain copyright and other rights already possessed by you over User Content that you create and share on or through the Services. However, by creating and sharing User Content, you give Prenetics an irrevocable license to reproduce, adapt, modify, publish, and distribute derivative works from any User Content created and shared by you through the Services. You understand and accept that this license gives Prenetics the right to make the User Content available to other companies, organizations or individuals that have relationships with Prenetics, and use the User Content in connection with these services.

    You acknowledge that while performing required technical steps to provide Services to Users, Prenetics may (a) distribute your User Content over several public networks and media; and (b) make necessary changes to your content that are necessary to conform and adapt to the requirements of networks, services or media. You understand and accept that this license can permit Prenetics to take these actions. You give this right and power to Prenetics to grant the license stated here.
  • Genetic and Self-Reported Information. We cannot disclose individual Genetic or Biomarker Information and/or Self-Reported Information to third parties without consent unless required by law (as described in our Privacy Policy). However, you acknowledge that Prenetics cannot control the distribution of Genetic and/or Self-Reported Information shared on the Prenetics or discussion forums e.g. ‘Disqus’, social media or any other public forum. If you share any such information publicly, you may cease to have control over the further dissemination of the information.

    Once you submit your Biological Sample and Prenetics has analysed it, the sample is irreversibly processed and it cannot be returned to you. See Our Site for more information regarding sample processing. Any Genetic or Biomarker Information extracted from your Biological Sample remains your information but is subject to the rights that are expressed in these TOS. You acknowledge that you should not expect any type of financial benefit from Prenetics from having your Genetic or Biomarker Information or Self-Reported Information processed or shared with contracted third parties as detailed in the Privacy Policy and Consent Document.
  • Waiver of Property Rights. You acknowledge that by providing any Biological Sample, having your Genetic and/or Biomarker Information analysed, accessing your Genetic and/or Biomarker Information, or sharing Self-Reported information, you have NO RIGHTS WHATSOEVER IN ANY PRODUCTS THAT MIGHT BE DEVELOPED BY Prenetics OR ANY THIRD PARTY. You acknowledge that you will not receive any compensation for research or commercial products that result from your Genetic and/or Biomarker Information or Self-Reported Information.

INDEMNITY

You agree to defend and hold harmless Prenetics and its subsidiaries, affiliates, officers, agents, contractors, partners, employees, successors, and assigns from any claims, including attorney’s fees, made by any third party from the User Content submitted or shared through the Service, your Service use, your Service connection, your TOS violations, or any other rights violation(s).

If you have provided Prenetics with a Biological Sample or you have provided your Genetic and/or Biomarker Information through any third-party genetic testing service, you will indemnify Prenetics, its employees, contractors, successors, and assigns from any liability from the use or disclosure of any information obtained from the analysis of your sample, the analysis of your Genetic and/or Biomarker Information or some other third-party genetic or blood testing service, or results from third party add-ons that are provided in the future.

You further agree that you will indemnify and hold harmless Prenetics and its subsidiaries, affiliates, officers, agents, contractors, partners, employees, successors, and assigns from any harm, damage, costs and expenses derived from or attributable to your violation any portion of these TOS.

Additionally, if you want to provide your Genetic and/or Self-Reported Information to third parties, you agree to indemnify Prenetics, its employees, contractors, successors, and assigns from any liability resulting from such disclosure of your Genetic and/or Self-Reported Information.

RESALE OR GIFTING OF SERVICE

Other than pursuant to Limited License as described earlier or another agreement, you agree not to distribute, publish, duplicate, copy, create, sell or share portions or all the Services, the use of the Services or access to the Services for any commercial purposes.

DNA Test Products: Products must be provided and purchased via an approved source. If you sell or purchase your Service without permission from Prenetics, via an unapproved third party or have received the kit as a gift, Prenetics reserve the right to decline the processing of Saliva Samples and/or issuing of reports.

For purchases made via an unapproved third party, the purchase agreement is between the seller and buyer. Prenetics is not liable for any disputes relating to pricing, payment, transactions or delivery and will not issue any refunds or replacements under any circumstances. If found to be an unauthorised third part purchase or gift, Prenetics may agree to process your sample at discretion and you will agree to these TOS and the Privacy Policy. However, the original purchase agreement will remain between buyer and seller. Therefore, if for any reason a refund is sought after processing, this will not be honoured.

  • Snapshot Blood Test: This Service is only available to the User purchasing the test and resale or gifting is not permitted.

Tests purchased by an unapproved source will be ineligible for processing and Prenetics will not be responsible for any costs incurred or be liable for any disputes relating to pricing, payment, transactions or delivery and will not issue any refunds or replacements under any circumstances.

Users that attempt to sell or gift the Service may have their agreement with us terminated without notice and will not be entitled to any refund.

GENERAL PRACTICE REGARDING USE AND STORAGE

You understand that Prenetics may establish practices and limits concerning Service uses, such as the maximum number of days that Personal Information and Services content are retained by the Service, the maximum disk space allowed on Prenetics’s Services respecting your account, and the maximum number of times you can access the Services in each period. You understand and accept that Prenetics has no responsibility or liability for the deletion of messages or content maintained or shared by the Services; or for the loss of Genetic and/or Biomarker Information because of the malfunction of data servers or other events. You also should understand that Prenetics has the right to change these practices and limits at its own discretion.

SERVICE MODIFICATIONS

Prenetics has the right to modify or discontinue the Services at any time with or without any prior notice. You understand and accept that (a) modifications can result in a computational delay from some of Prenetics features or Services, and (b) Prenetics cannot be liable to you or any third party for any modification or discontinuation of the Services.

You understand that Prenetics may offer different or additional software or features to analyse your Genetic or Biomarker Information in the future and that your initial purchase does not necessarily allow you to obtain additional technologies or features to analyse your Genetic or Biomarker Information without an additional fee. You may have to pay additional fees to have your Genetic or Biomarker Information collected and analysed using additional technologies or features.

Prenetics in constantly conducting research for the purpose of the best outcomes relating to your Prenetics test with the current science and aligned to our code of conduct and scientific inclusion protocol. You accept that Prenetics has the right to update its genetic testing panel with latest science which might significantly change your results. We will notify you of these changes.

Prenetics reserve the right to alter or change its pricing, either temporarily or permanently, for the purpose of promotions or other business requirements.

TERMINATION

The TOS will apply until Prenetics or you terminate your obligations as described in this Section.

If you wish to terminate your legal agreement with Prenetics, you can do so by providing a written notice to Prenetics, as well as closing your accounts from all the Services that were provided to you. Your notice should be written and sent to Prenetics’s address, which is stated at the beginning of the TOS, or online through Customer Care. If you send the notice online, Prenetics will send you an email to confirm this notice and it will be effective after receiving a second email confirmation from you.

Prenetics can terminate its legal agreement with you at any time, as well as revoke your password and terminate your account if:

  1. you violate any provision of the TOS or act in a way that shows you cannot comply with the provisions of the TOS;
  2. Prenetics is required to do so by law;
  3. one of the partners that offered the Services terminates its relationships with Prenetics or stops offering the Services to you;
  4. Prenetics no longer plans to provide Services to Users in your country of residence or where you use the Services; or
  5. the Service provided to you by Prenetics is, in Prenetics’s opinion, no longer commercially viable.

Any suspected illegal activity can be grounds for terminating your Service use and can be referred to the appropriate law enforcement authorities. You understand that Prenetics will not be liable to you or any third party for terminating Service use.

TERM SURVIVAL

A termination of the TOS or a User account will not affect any existing obligations of the User to Prenetics, nor will it affect any rights or remedies of the parties that have accrued up to the termination.

DEALING WITH INFORMATION PROVIDERS AND LISTED RESOURCES

Your correspondence or business dealings through promotions, vendors, resellers and other resources found on the Prenetics Service – including payment and shipping of goods and services and any other terms and conditions associated with such dealings – are exclusively between you and the such providers. You agree that Prenetics cannot be held responsible or liable for any loss or damage resulted from these dealings or as a result of this information provided on the Services.

HYPERLINKS AND THE Prenetics WEBSITE

The Prenetics Service provides, and other third parties can also provide, links to other websites and scientific resources on the Internet. Prenetics has no control over these websites and resources. Therefore, you understand and accept Prenetics cannot be held responsible or liable for any damage or loss caused by or in connection to the use of this content that might be available through the hyperlinks.

Prenetics’S PROPRIETARY RIGHTS

You understand and agree that Prenetics owns all the legal rights and interests to the Services, including intellectual property rights (including patents) that subsist in the Services. You also understand that the Services can contain information deemed as confidential by Prenetics and you cannot disclose this information without Prenetics’s permission and written consent.

Additionally, you agree that the Services, and any other software used for the Services, contain information that is both confidential and proprietary and is protected by intellectual property laws. You also acknowledge that the information provided to you through our Services is protected by copyrights, trademarks, patents and other proprietary laws.

Except as authorized by Prenetics, you accept to not modify, sell, distribute, or create derivative works of any information found on the Services. All the Software that can be downloaded through the Services is copyrighted. Your Software use is governed by the terms of the license agreement, which is included with the Software ("License Agreement"). You shall not try to install or use any Software that has a License Agreement without first agreeing to the License Agreement terms.

Prenetics Technologies Inc., Prenetics, and other Prenetics logos, products and service names are Prenetics trademarks and these trademarks along with any other Prenetics trade names, logos and brand features are “Prenetics Marks.” Unless you have agreed otherwise by written consent with Prenetics, other than through the Limited License as described earlier nothing in the TOS gives you the right to use Prenetics Marks and you should agree not to display or use in any way the Prenetics Marks.

You accept that you cannot and will not remove, obscure or alter any proprietary rights notices including copyright and trademark notices that might be contained within the Services.

Unless you have been authorized through writing by Prenetics, you agree not to use any trademarks, trade names or logos of any company or organization through the Services in a way that is intended to cause confusion about such marks, names and logos.

For any Software that does not have a License Agreement, Prenetics grants you a personal, non-transferable right and license to use the code of its Software on one computer. You cannot allow a third party to copy, modify, or create a derivative work through reverse engineering, or attempt to discover any code or transfer any right in the Software unless it is permitted by law or unless you have been given written permission by Prenetics.

This license is allowed solely for allowing you to use and enjoy the Services provided by Prenetics as allowed by the TOS. Unless Prenetics has given you specific written permission, you cannot assign your rights to use the Software, grant a security interest over the Software or transfer any part of your rights to use the Software. You agree not to modify the Software in any way or form or use modified versions of the Software, including for obtaining prohibited access to the Service. You agree not to access the Service through other means except through the interface provided by Prenetics. Any rights that are not granted here are reserved.

WARRANTY DISCLAIMER

YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:

  1. YOUR SERVICE USE IS AT YOUR OWN RISK. THE SERVICES PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Prenetics EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING THE MERCHANTABILITY WARRANTIES.
  2. Prenetics MAKES NO WARRANTY THAT

    a) THE SERVICES WILL MEET YOUR REQUIREMENTS;

    b) THE SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE OR ERROR-FREE;

    c) THE RESULTS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE AND RELIABLE;

    d) THE QUALITY OF THE PRODUCTS, INFORMATION OR SERVICES OBTAINED THROUGH THE SERVICES AND ANY OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICES WILL MEET ALL YOUR EXPECTATIONS; AND

    e) ERRORS IN THE SOFTWARE WILL BE CORRECTED.
  3. ANY MATERIAL THAT IS DOWNLOADED OR OBTAINED THROUGH THE SERVICES IS DONE AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE ASSOCIATED WITH YOUR COMPUTER OR ANY LOSS OF DATA THAT MIGHT RESULT FROM DATA DOWNLOAD.
  4. NO ADVICE (ORAL OR WRITTEN) OBTAINED FROM Prenetics OR THROUGH THE SERVICES SHOULD CREATE A WARRANTY THAT IS NOT EXPLICITLY EXPRESSED IN THE TOS.
  5. YOU SHOULD ALWAYS BE CAUTIOUS WHEN GIVING ANY PERSONAL INFORMATION ABOUT YOURSELF OR THOSE FOR WHOM YOU HAVE LEGAL AUTHORITY. Prenetics DOES NOT CONTROL THIRD PARTIES TO WHOM YOU MAY DISCLOSE YOUR INFORMATION USING THE SERVICES. Prenetics DISCLAIMS ANY LIABILITY ASSOCIATED WITH ANY ACTIONS THAT RESULT FROM YOUR PARTICIPATION IN THE SERVICES.

LIABILITY LIMITATION

WITHIN THE LIMITS ALLOWED BY LAW, YOU EXPLICITLY UNDERSTAND AND ACCEPT THAT Prenetics SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER LOSSES (EVEN IF Prenetics HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), RESULTING FROM:

  1. THE USE OR INABILITY TO USE THE SERVICES;
  2. ANY ACTION TAKEN BASED ON INFORMATION RECEIVED FROM THE SERVICES OR THROUGH THEM;
  3. YOUR FAILURE TO KEEP YOUR ACCOUNT AND PASSWORDS CONFIDENTIAL AND SECURE;
  4. THE COST OF PROCUREMENT RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES BOUGHT OR OBTAINED OR MESSAGES RECEIVED THROUGH OR FROM OUR SERVICES;
  5. PROHIBITED ACCESS TO DATA OR ALTERATION OF YOUR DATA TRANSMISSIONS;
  6. IMPROPER AUTHORIZATION FOR THE SERVICES BY SOMEONE CLAIMING TO HAVE REQUISITE AUTHORITY; OR
  7. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES.

NOTICE

Notices can be provided to you through email or regular mail. Prenetics might also give notices of changes to its TOS or other matters by sending notices or links to notices to you or through the Services. Official notices relating to this TOS must be sent to:

Unit 2 Orpington Business Park,
Faraday Way, Orpington,
Kent, England,
BR5 3AA

In addition, Prenetics accepts service of process at this address. Any notices that you provide without compliance with what is seen in this section will have no legal effect.

CHANGES TO THE TERMS OF SERVICE

Prenetics can make changes to the TOS from time to time. When these changes are made, Prenetics will make a new TOS copy that will be available on Our Site. Any updated terms will be available from or through the Services.

You understand and accept that if you use the Service after the date the TOS was changed, Prenetics will treat your use as an agreement of the updated TOS.

VIOLATION OR SUSPECTED VIOLATION OF TERMS OF SERVICE

If you violate any of the TOS terms and/or Prenetics has suspicions that you violated the terms of these TOS, Prenetics has the right to suspend or terminate your account and refuse future or current use of the Services.

MISCELLANEOUS

  • Entire Agreement - The TOS represents the entire agreement between you and Prenetics. It governs your Service uses and replaces any prior agreements made between you and Prenetics on this matter. You can also be subject to additional terms and conditions that may apply when you use the Services, content or software.
  • Applicable Law and Arbitration - Except regarding disputes relating to intellectual property rights, obligations, or claims, disputes with Prenetics arising from Agreement ("Disputes") will be governed by the laws of the United Kingdom regardless of your country of origin or where you access Prenetics. Any Disputes shall be resolved by arbitration in accordance with the Arbitration Act, and shall be held in London, United Kingdom, in English, with written reasons from the arbitrator at either party’s request, and with arbitration costs and solicitor fees of both parties to be borne by the party that loses. Either party can obtain injunctive relief, orders to compel arbitration, or orders to enforce arbitral awards in any court of competent jurisdiction.
  • Waiver - Failure from Prenetics to enforce any right or provision from the TOS should not constitute a waiver of such right or provision. If any TOS provision is found by a court of competent jurisdiction to be invalid, the parties will agree that the court should endeavour to give effect to the party’s intentions as they are reflected in the provision, and the other TOS provisions shall remain in full force and effect.
  • Limitation of Action - You agree that regardless of any law that states the contrary, any claim or cause of action from or related to the Services use or the TOS must be filed within one (1) year after the claim or the cause of action is made.
  • Admissibility of Printed Versions - A printed version of this agreement and any electronic notice shall be admissible in judicial or administrative proceedings to the same extent as similar conditions in other documents that are originated and maintained in printed form.
  • Severability - If any TOS portion is found to be null, void, voidable or unenforceable, the portion that remains is in full force and effect.
  • Amendments - We hold the right to modify or replace the TOS, which are effective as they are posted at www.dnafit.com or as notified otherwise. If you disagree with any changes, you may terminate this Agreement at any time as stated in ‘Termination’ Section
  • Assignment - You shall not assign any rights or obligations under this Agreement. Any assignment and delegation shall be deemed ineffective. We can assign or delegate all rights and obligations under the Agreement without notice to you. We can also substitute (upon notice to you) Prenetics for any third party that will assume our rights and obligations under this Agreement.